This chapter defines what is meant by Quality, and what the classical concerns of Quality are.  In essence Quality management on a system project is concerned with ensuring there is a set of processes and procedures in place for delivering a 'quality' product, and that these are being complied with.

Introduction

Product Characteristics contributing to the definition of Quality
The benefits of paying attention to quality
How can Quality be achieved?
Examples of Root Causes of Quality Problems
The myth of Quality Tests and Inspections on end products
Quality is achieved at point of production
Matching Quality to Capability
Audits and The Audit Plan
Checking/Certifying Quality Systems
A Quality Manual
A Quality Plan
Quality Standards
The Costs of Achieving and Failing to Achieve Quality
Checklist of Components of Quality Costs
Responsibilities of the Quality Group/Department
List of Areas Typically Covered by Quality Management
Quality Policy
The Quality Feedback Loop
Quality Training
Sampling in the measurement of quality
Statistical Process Control (SPC)

Quantification is an essential element of system design.  This chapter looks at some general characteristics of quantification and how quantification can be misused.

Introduction

Desired Characteristics of Quantified Values
Examples of Misuse of Scales for Quantification